Together, We can.
As a Confirmation Agent, your primary responsibility will be to confirm upcoming arrival dates for guests traveling on marketing getaways, while providing world-class guest service and satisfaction. We are looking for individuals who will respond to our owners and future owners’ needs, with a focus on increased show rated and decreased disqualification rates. Utilizing excellent communication and critical thinking skills is a must.
This is an in-office position
Responsibilities:
- Place outbound calls to guests 21 days prior to their arrival date to complete final confirmation of their arrival and ensure eligibility.
- Receive inbound calls from guests wishing to confirm their reservation and verify eligibility.
- Reserve, cancel, and reschedule reservations as necessary.
- Problem solve and provide world-class customer service.
- Upsell vacation enhancements, such as accommodation upgrades, extra nights, attraction tickets, etc. when available.
Qualifications:
- High school diploma or equivalent (GED)
- Strong written, verbal, and interpersonal communication skills
- Computer proficient
- Excellent customer service and listening skills
- Must be able to multi-task and work in a fast-paced environment, handling multiple systems at once
- Must be able to work evenings, weekends, and holidays
- Sales, customer service, hospitality, and/or call center experience a plus
Benefits You Will Enjoy:
- Unlimited Income Potential: You will earn base pay + uncapped commissions!
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
