ヒルトングランドバケーションズがユニークな理由とは？
Together, We can.
Together, We can.
当社の最も重要な強みは、社員であると考えています。当社ブランドの文化の基盤は、それぞれの個性を生かしながら互いに高め合うことで成長することです。オーナー様とゲストの皆様に、記憶に残る体験を日々お届けできるのは、世界中の12,000人を超えるチームメンバーのおかげです。私たちの業界、さらには私たちが生活し、働く地域社会にポジティブな影響を与えるのは、当社ブランドに対するチームメンバーの才能、コミットメント、情熱です。チームメンバーはゲストの皆様に素晴らしい体験を提供することに情熱を傾けることに、そして私たちはその成果を認め、褒賞し、サポートすることに情熱を注いでいます。 バケーション業界をリードし、成長を続けるチームの一員となる絶好の機会です！
Job Description
As a Quality Assurance Manager, you would be responsible for:
- recruiting, training coaching, and performance managing a team of Quality Assurance Specialist.
- Assigning teams performance from Medaliia, contract errors, PAC,TP PAC, cancellation percentages, retention of associates as well as other assigned goals
- Provide on-going development of QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge
- Ensure compliance with established policies, procedures, and systems
- Work closely with Sales Management teams to ensure a smooth transition of guest from TO/BBB Reps to QAS
- Ensure all QAS’s re following scripts as outlined.
- Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialists
- Ensures closing and contract data entry goals are met
- Have an ongoing desire to grow with the company
Why do Team Members Like Working for us?
- 401(k) matching
- medical and dental plans
- Employee discounts
- Professional growth and career advancement
Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Have been in your current position for 6 months in your current position
- Have maintained satisfactory performance levels for the past 6 months
- Previous Quality Assurance experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
