Guest Service Agent / Front Desk

As a Front Desk Agent, you will be providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay. Commitment and dedication to our service culture is an encouraged behavior to be displayed toward our guests and team member at all times

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $20.35 – $21.45 per hour
• Daily Pay
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program and Paid Sick Days
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Schedule Details:

Our Front Desk Department operates 7 days per week. The main work schedule is 3 pm – 11 pm, including Weekends and Holidays. 2 weeks of training will be provided, and the training schedule will be Day Shift between 9a m – 6 pm.

Additional Responsibilities Include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
• Input information into the computerized reservation system to update and maintain records. Calls for bell person, as needed
• Accesses reservation system to determine unit availability and makes advance reservations or changes as the need arises
• Maintaining HGVC due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safe deposit boxes
• Provides additional services by taking and delivering packages, telephone and fax messages to owners, guests, and resort staff
• Maintains weekly owner and rental confirmation files. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc.
• Sorts and distributes incoming mails. Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel. Relays pertinent information to oncoming shift
• Prepares and mails pre-arrival welcome letters for owners, exchanges, and owners’ loans, including preparing arrival packets
• Reports any unresolved problems with owners and guests to management
• Maintains clean work area
• Provides information on area attractions and resort amenities
• Types correspondence and reports for management as needed.
• Assists club owners in certain aspects of the club program
• Assists other departments as needed and carries out other duties as assigned by management

Don’t wait! Apply Today!