Lead Document Services – Remote

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations. 

As a Lead Document Services, you would be responsible for implementing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:

• Responsible for assisting with the supervision of staff and processes related to recordation of Developer and Capital Light contracts.
• Assist with answering questions from department employees; internal departments and working with external contacts (i.e. title underwriters, attorneys, etc.).
• Maintain the coordination of work assignment for team as needed.
• Assist with development, documentation and implementation of policies, process flows and procedures.
• Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
• Assist with preparing and maintaining reports for Capital Light recordings, developer escrow releases, and bank reconciliations.
• Assist with training of new team members. Provide sophisticated training for existing team members.
• Assist manager with running, crafting and maintaining monthly/quarterly/annual reports.
• Handle all PCC processes for Capital Light projects.
• Assist with the auditing of team member files for performance matrix purposes.
• Support DDFS management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions.
• Provide feedback to management to help ensure standard methodologies are in use.
• Look for opportunities to improve technology.
• Support with inventory and recording resolution issues.
• Carry out any reasonable request by management of which the employee is capable of performing.

Why do Team Members like working for us: 

• Day 1 Benefit Eligibility  
• Driven base pay  
• Recognition Programs and Rewards  
• Discounted Hilton hotel rates worldwide!  
• 401(k) program with company match.  
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation  
• Paid Sick Days  
• Employee stock purchase program  
• Tuition reimbursement programs  
• Numerous learning and advancement opportunities  
• Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.