Together, We can.
The inbound collector will be responsible for handling inbound calls on any past due mortgage and/or maintenance accounts, to include third party servicing and collecting, via phone and mail. The position will emphasize the handling/collecting of inbound calls, while remaining compliant with all Federal and State Laws. This position is also required to assist owners with the general understanding of the terms and conditions related to their ownership and contracts. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA). The inbound collector may be required to spend less than 30% of their time handling outbound owners.
- Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
- Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
- Assist all members of collections staff with daily processes and procedures when required.
- Carry out any reasonable request by management.
- Organizational skills; communication skills, proficient in Word, Access and Excel
- 2-3 years of related experience
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チームメンバーの健康や財産形成を支援する福利厚生。
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チームメンバーやご家族、ご友人向けの旅行および宿泊割引。
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有給休暇や柔軟な勤務時間で、健康的なワーク・ライフ・バランスを実現。
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楽しいアクティビティを通じて連帯感を高めるチームメンバー向けイベント。
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多様性と包含性に取り組む偏見のない文化。
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日々の業務で優れた実績を挙げたチームメンバーへのインセンティブ。
