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Quality Assurance Specialist
We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.
What will I be doing?
Client Relations Specialists serve as the primary liaison to the customer during the follow-up process related to contracts and deeding of their new purchase. Responsibilities include:
- Ensuring new owners understand their paperwork and contracts
- Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase
- Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals
- Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service
- Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership
When you join Hilton Grand Vacations, you become part of a team dedicated to helping owners and guests around the world make every vacation a memorable one. Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests’ vacation dreams to life.
Responsibilities
To fulfill this role effectively, candidates must possess:
- The ability to work flexible schedules, including mornings, evenings, weekends, and holidays
- A strong ability to efficiently resolve complex customer service issues
It would be advantageous to demonstrate the following:
- Timeshare sales experience
- Timeshare quality assurance experience
- CRM software experience
- Proficiency with Microsoft products
Why do team members like working for us?
- Excellent earnings package with uncapped commissions
- Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
- Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
- Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
- And much more
Our commitment to diversity
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
