We are looking for a Front Office Manager to join the team at Desert Isle of Palm Spring. We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

The Front Office Manager will manage, direct and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services functions to ensure outstanding owner and guest services.  Accountable for the effortless and seamless movement of guests in and out of the resort providing exceptional levels of guest service through the guests’ stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service Standards and culture is an expected behavior to be always displayed towards our guests and team members

Why do Team Members like working for us?

• Discounted hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Generous Paid Time Off Program and Paid Sick Time
• Recognition Programs and Rewards
• Tuition reimbursement
• Numerous learning and career advancement opportunities
• And more!

Responsibilities Include:

• Ensure all guests / owners are being treated in an efficient and courteous manner and that all Hilton Grand Vacations standards are being applied. 
• Manages Front Desk personnel functions such as selection, orientation, training, performance reviews, corrective action coaching, scheduling, payroll processing, team recognition and required data reports.  
• Ensure all Front Office quality standards are complied with and that all policies and procedures are consistently applied. 
• Work in conjunction with accounting to maintain and minimize levels of account receivables. Coordinate activities with other resort departments to facilitate increased levels of communication and guest satisfaction. 
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest’s expectations. 
• Supervise the activities of the Front Office. 
• Foster the empowerment of team members. Ensures that all team members have a comprehensive understanding of performance standards, uniform policies, appearance guidelines, and safety, security, and emergency procedures. 
• Leads key control procedures, ensuring that Key Control SOP is understood and applied within the department.
• Promote a positive, inclusive, and accountable work environment. Ensure a cooperative atmosphere between staff and management. Support the development of management talent by serving as a mentor to direct reports. 
• Acts as a liaison between the resort and time-share guests/owners to ensure a spectacular level of customer service.  Facilitates the resolution of any concerns for the guest and/or refers and follows-up with appropriate personnel.   
• Resolves guest service issues and concerns as needed.  Maintain a Manager’s Daily Log.  Address all guest issues and resolve in a timely manner. Address and resolve all guest complaints and issues in person, by telephone, and via social media. 
• Carry out any reasonable request by management of which the employee can perform.

Qualifications:

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Exceptional proficiency in guest relations skills required.
• Must have strong organizational and interpersonal skills.
• Demonstrate working knowledge of the service standards.
• Assimilate into the Hilton Grand Vacation Commitment to Excellence culture through understanding supporting and participating in all elements of Commitment to Excellence. 
• Regular attendance in conformance with the standards, which may be established by Hilton Grand Vacations from time to time is essential to the successful performance of this position.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Knowledge of Property Management System  
• Experience in Hospitality Management. 

The salary rate for this role is between $70,304 -$71,000 based on experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.