Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
If you have strong customer service and administrative experience this may be the job for you!
We are looking for a strong-minded individual who is looking to be involved at the end of our sales process. This person assists with closing as a customer makes a decision to purchase our vacation ownership product.
This is a temporary task force assignment in Sint Maarten.
If qualifications are met, opportunities to relocate to the island permanently may be available
Why do Team Members Like Working for us?
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
As a Quality Assurance you would be responsible for:
- Solidifies the new owner’s sale by total contract review
- Ensures accurate signatures, notary and execution of purchase documents
- Helps new owner understand the purchase:
- While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations
- Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners.
- Explains and ensures new owner understands the documents
- Assists with the administrative duties of the QAM department.
- Maintains a high standard of customer service throughout the resort.
- Positive service to new owners prior to activation
- Positive service to all owners who call after activation
- Drives Execution
- Ensures new and current owners understand documents and ownership
- Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system
- Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)
- Assist in training new QAMs
- Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks
- Review document change bulletins from legal or Club information and ensures the department has the most recent materials
- Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High school Diploma/GED
- At least 2 years of hospitality/guest service experience.
- Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written and a positive demeanor
- Possess project management and problem solving skills.
- Must be computer savvy and have experience using Microsoft Office Suite.
- Must possess the ability to acquire your notary license.
- Able to work a flexible schedule to include weekends and holidays
- Must exude a professional demeanor at all times on duty or on property
- Bachelor’s degree in Hospitality Management/Business Administration or related experience preferred
- Timeshare/Vacation Ownership experience preferred.
- 2+ years experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO)
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Existing Notary Licensure
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
