Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
- · Responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.
- · Provides customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.
- · Assists in the implementation and tracking of current bookable arrivals staying on property.
- · Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- · Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available.
- · Confirms appointments with guests to ensure tour reservations and maximize show rate.
- · Distributes only HGV authorized information, collateral and materials. Maintains location operating standards. · Reviews production reports and notifies manager of any challenges.
- · Follows gifting procedures to ensure costs are met monthly.
- · Contacts appropriate management with any guest issues.
- · Invites and books non owners to come back and stay on a promotional package.
- · Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- · Completes all required Company training/compliance courses as assigned.
- · Adheres to Company standards and maintains compliance with all policies and procedures.
- · Performs other related duties as assigned.
- · Compensation: Minimum wage plus commissions and/or bonuses governed by a compensation plan.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Make appropriate job decisions by following standard department policies and practices.
- Ability to work as part of a team and/or independently with minimal supervision.
- Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Understand how to implement business strategies that are directed by management.
- Ability to interpret policies, procedures and manuals.
- Excellent customer service skills.
- Excellent time management skills, including the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to frequent changes.
- Ability to recognize an emergency situation and take appropriate action.
- Able to establish and maintain cooperative working relationships with internal and external customers.
- Ability to interpret and create spreadsheets.
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes.
- Ability to speak competently and confidently in a public setting.
- Able to effectively perform job duties with frequent interruptions and/or distractions.
- Accurate cash handling skills (the ability to count currency, make and count back change).
- Ability to consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.














