Why Join Us? Because it’s « Where You Belong! »

As a Sales Manager Action Line TO you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of the branded Hilton Grand Vacations (HGV) culture. Supervises the sales line through coaching, modeling and reinforcing effective sales and customer service practices, behaviors and results. Schedules, plans, and directs the activities of a sales force of Sales Executives to obtain maximum sales volume. Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers

Provides training, coaching and ongoing support to Sales Executives, including overseeing new team member onboarding and providing career development planning and opportunities.

Continually reviews and proactively manages the overall performance of all direct reports.  Conducts one-on-one reviews with Sales Executives, to build more effective communication, to understand training and development needs, and to provide insight for the improvement of their performance.

Develops and executes personal development plans for all direct reports to improve sales skills, increase professionalism and effectiveness.

Assists in recruiting and hiring Sales Executives utilizing company established criteria and processes.

Ensures communications from senior management, changes in policy or procedure, and company information are funneled down to all team members, via team meetings, one-on-one meetings, email, and regular interpersonal communication.

Make business decisions that are financially responsible, accountable, and justifiable in accordance with company policies and procedures.

Plans and allocates resources to effectively staff and accomplish the work to meet performance goals.

Reviews performance data that includes sales, financial, and activity reports to monitor and measure team productivity and overall effectiveness. Prepares periodic reports for senior management, as needed or requested, to track goal accomplishment.

Demonstrates positive and effective resolution of guest/owner and team member concerns.

Serves as a role model, consistently exhibiting the Hilton Values and the highest ethical standards.  Holds self and other accountable for their actions and results, using coaching and progressive discipline when performance standards are not met or Company guidelines are not followed..

Supports the Director of Sales (DOS) and Senior Sales Manager by challenging the way things have always been done; looking at problems, processes and solutions in new ways; identifying novel solutions to old problems by trying new methods and technologies.

Provides assistance as a closer to Sales Executives as needed.

Qualifications 

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

High School diploma/GED.

Must have at least 3-5 years of experience in Vacation Ownership/Timeshare sales.

Must have at least 3+ years of experience managing a Sales team in the Vacation Ownership/Timeshare industry.

Must have excellent verbal, written, and interpersonal communications skills.

Must have an active Florida Real Estate license.

Able to work a flexible schedule to include evenings, weekends, and holidays.

Strong working knowledge of Microsoft Office.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

5+ years of experience in Vacation Ownership/Timeshare sales preferred.

Bachelor’s degree helpful.

What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.

Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.

Come and experience the difference in working for a company that values each one of its employees! “Where You Belong” isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.