As the Lead Agent Title Operations, your key responsibility is to assist Supervisor and Team Members with questions related to preparation, reviewing, and recording ownership deeded documents for projects in multiple jurisdictions. This outstanding role offers collaboration with title underwriters, attorneys, and internal teams. You will support the GVT Leadership group and Title Operations leaders. Your work will help maintain and establish policies and procedures, contributing to company success through these tasks:

• Assist with answering questions from department employees regarding various processes.

• Engage with external contacts, including title underwriters and attorneys.

• Coordinate work assignments for the team as needed.

• Develop, document, and implement policies, process flows, and procedures.

• Assess existing policies and procedures with management, delivering feedback aimed at improvement.

• Assist with interviews, onboarding, training, assignment, and setup of new team members.

• Provide advanced training for existing team members.

• Run, build, and maintain monthly, quarterly, and annual reports.

• Audit team member files for performance matrix purposes.

• Support GVT management with maintaining, monitoring, testing, scanning, and workflows.

• Provide feedback to ensure standard methodologies are in use.

• Find opportunities to improve technology.

• Work with management to provide cross-training for personnel.

• Conduct any reasonable requests by management.

• Promote a positive work atmosphere.

• Perform other related duties as assigned.

To become a Lead Agent Title Operations at Hilton Grand Vacations, you should have the following qualifications, knowledge, skills, abilities, and experience:

• 1-3 years of related experience

• Outstanding organizational skills

• Strong written and verbal abilities

• Ability to multi-task under pressure

• Proficiency in performing title search and review

• Enthusiastic great teammate demeanor

• Diligent approach

• Proficiency in MS Word, Excel, PowerPoint, and Outlook

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide accommodations for individuals with disabilities to participate in the application or interview process, perform essential job functions, and access employment benefits and privileges.