What will I be doing?

As a Cafe Retail Supervisor, you will be responsible for driving company success through performing the following tasks to the highest standards selling, maintaining, and stocking products to enhance the customer experience and to provide friendly, efficient and professional customer service.

Essential job functions

• Open and close store
• Greet each guest as they enter the store
• Check in vendors accurately (count with vendor and check for correct product)
• Price, check dates, and rotates merchandise in correct date order
• Operates cash register and follows cash drop procedures
• Counts register at the beginning and end of shift
• Assists guests with location, price and use of merchandise
• Read and follow the daily instructions for all special deliveries of coffee and/or food
• Maintain coffee bar at all times, keep stocked and cleaned
• Keep shelves, counters and register area clean (maintain a clean and neat work area).
• Keep all stock pulled forward with labels facing out (coolers and shelves).
• Wipe down coolers and glass doors as needed.
• Answer telephone in guest friendly voice, according to policy, to assist in guest needs.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• A minimum of two (2) years of experience in retail/cash handling required.
• A minimum of one (1) year of supervisory experience in the retail field required.
• Food Handler’s card – must be state/county-specific.
• Alcohol Awareness Training Certification – must be state/county-specific.
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Ability to work alone
• Excellent customer service skills
• Proficient in time management; the ability to coordinate and manage multiple priorities
• Ability to take initiative and effectively adapt to changes
• Recognizes an emergency situation and take appropriate action
• Ability to establish and maintain a cooperative working relation
• Able to use good judgment; work independently, with minimal direction
• Proficient in public speaking
• Strong analytical and problem solving skills
• Performs well with frequent interruptions and/or distractions
• Must be of legal age to serve and sell alcohol
• Must be of legal age to sell cigarette and/or tobacco products
• Cash handling skills (count currency, make and count back change)
• Ability to do basic math calculations with or without the use of a calculator.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.