Guest Services Coordinator – Remote

There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and flourish. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

As a Guest Services Coordinator, you will primarily be responsible for:

• Acquire Sales Executive attendance each morning for tour assignment purposes.
• Preparation of daily Sales Executive rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
• Responsible for updating system with tour information when assigning guests to Sales Executives according to the day’s rotation.
• Responsible for reaching out to the guest at the scheduled tour time
• Verify tour qualification of guests prior to Sales Executive assignment.
• Once the guest is reached and qualifications verified, the team member will walk them through the technical aspects of setting the member up for their tour. Ensuring the tour email is received, the tour platform has been accessed, and the guest’s camera is on and functioning.
• Once guest is ready to tour, the team member will transfer them to the next available SE on rotation
• Work with management to identify, research and solve problems relating to guest, schedules, gifting, and tour modifications.
• Follows required script in greeting and walking guest through the tour setup process, while providing high level of customer service through warm welcome and guest satisfaction
• Maintain the Sales Executive rotation accurately.
• Identifies and contacts the Sales Executives on point
• Provides the Sales Executives with general information regarding the tour
• Accountable for inputting information in system and timely and accurately.
• Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
• Make sure all necessary reporting is received and distributed on time.
• Ensure virtual front desk is always covered.
• Participation in skills assessments for training and development will be mandatory.
• Other duties as assigned.

Why do Team Members Like Working for us:

HGV is now offering first day benefits to new employees!

Excellent health care options (medical, dental, and vision that encourage preventative care) Paid Time Off (PTO) that allows for rest, relaxation or recuperation All new Team Members are automatically enrolled in the HGV Retirement Savings Pl

Qualifications:

• 1 or more years of experience in Hospitality/Customer Service
• Able to work a flexible schedule to include evenings, weekends, and holidays.
• Proficient in Microsoft Office
• High School Diploma/ GED
• Must reside in a state where HGV has approved Work from Home (AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, WN)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

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  Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

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  Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

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  Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

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  Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

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  Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.