– Marketing – Hilton Grand Vacationsajittest2025-01-21T13:49:44-05:00

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À propos de nous

Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.

Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!

Que vais-je faire?

Job Description:

The Welcome Center Agent shall greet all guests in a warm and friendly manner. Agents must verify with the guests their registration form is complete and accurate to ensure they meet the qualifications outlined in the DOP (Details of Participation) The agent is responsible for providing the guests with their hotel vouchers and proper directions to their hotel, the agent must be knowledgeable of the local Orlando area including all major and local attractions to provide the guests with accurate information to sale and up-sale area attraction tickets.

Schedule requirements:

Must be available to work various shifts.

Monday – Sunday Welcome Center hours of operation: 7am-10pm.

Must be available to work weekends and Holidays.

Responsibilities:
* Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times,
Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages.
* Must reconcile tickets and bank inventory daily.
* Thorough knowledge of local area and major attractions is a must.
* Agents must perform confirmation calls for all pre-arrivals.
* Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.
* Answer phones professionally and with-in 3 rings.
* And other assignments as requested by management.

MINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.)
The minimum qualifications are a high school diploma or equivalent. A minimum of one year experience in a fast-paced customer service, call center or face to face environment is required. The ability to speak fluently English and Spanish is a plus. Knowledge of the timeshare industry is a plus. Must be able to stand for long periods of time is required, strong interpersonal, verbal, and written communication skills required. Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel.

Avantages

Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.

Découvrez les avantages qui vous mènent plus loin.

APPLIQUER MAINTENANT

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Notre Mission

En donnant la priorité aux personnes, nous nous assurerons que les membres de l’équipe deviennent une famille, les invités deviennent des propriétaires et les propriétaires soient au cœur de tout ce que nous faisons.

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We proudly partnered with @habitatorlandoosceola for the 15th Annual Women’s Build, where #HGVServes volunteers, alongside members of the Women’s Team Member Resource Group (TMRG), supported a local woman and her family by landscaping, planting a tree and laying sod at the site of their new home. This marks our fourth year participating in the initiative, showcasing our commitment to empowering women and strengthening our communities. We look forward to continuing efforts that make a positive and lasting difference in the Orlando community and beyond!

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March is Red Cross Month, and we’re excited to participate in the American Red Cross Extended Giving Day! Today only, Hilton Grand Vacations will match public donations dollar-for-dollar up to $50,000. Your generosity goes twice as far as providing relief and hope to those most in need. Donate now and join us in making a bigger impact on our community: https://my.hgv.com/3XB2mcp #HGVServes #GivingDay #RedCrossMonth

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ÉVALUATION DE LA SOCIÉTÉ HILTON GRAND VACATIONS

PRIX ET RECONNAISSANCE

Entreprise de l'année 2022, Gold Stevie Award

Les 100 meilleures entreprises selon le Orlando Sentinel : les meilleurs milieux de travail du centre de la Floride, 2019 pour deux années consécutives

Classé premier meilleur lieu de travail favorable à l'adoption dans l'industrie de l'hôtellerie et du voyage, 2020

Employeur de l'année, ARDA ACE

100 champions de l'innovation et de la diversité, Mogul's, 2018

2018

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