Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
As a Reservations Support Specialist, your primary responsibility will be to provide support to both internal and external sales and service teams. This position assists in the acquisition of additional tour and room inventory, with a focus on maximizing inventory to meet and exceed tour budgets. Utilizing excellent communication, critical thinking, and organizational skills is a must.
Responsibilities:
- Handle an array of phone calls and written requests from internal departments, such as requests for checking availability, asking for additional hotel/resort or tour inventory, assistance with creating/changing packages.
- Use Salesforce to effectively record, track, and solve reservation requests/issues received from sales and servicing departments
- Ensure all guests have adequate accommodations in a timely manner by sending daily hotel manifests, following up on any missing or un-returned manifests, and completing reassignments to other comparable properties as needed
- Book, modify, and cancel reservations in various systems and online booking portals.
- Responsible for item maintenance, such as monitoring/opening/closing allotments, identifying missing records for costs and rates, updating item details, etc.
Compensation: $16.00 per hour
Schedule: Work shifts include evenings, weekends, and holidays (Monday through Sunday, 12:30pm-9pm). Two consecutive days off in the middle of the week.
**This is not a remote position**
Qualifications:
- High school diploma or equivalent (GED) required
- Strong written, verbal, and interpersonal communication skills
- Computer proficient
- Detail oriented, able to handle multiple projects, adhere to deadlines, exceptional problem solving and follow up skills
- Customer service, hospitality, data entry, and/or call center experience a plus
Benefits You Will Enjoy:
- Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
- Four weeks of Paid-Time Off
- Fun and fast paced environment
- Career advancement opportunities
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
