Guest Services Manager – Villa de Santa Fe Resort

HGV Now Offers Day One Team Member Benefits!

Amazing opportunity to join the 105 room Villas De Santa Fe, a Hilton Vacation Club, located less than a half a mile, from the historic Santa Fe Plaza. Share the Santa Fe experience of 20 museums and over 250 art galleries with guests from around the world. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Here’s why you will love it here:

 • Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with Hilton hotel rates worldwide, and an Employee Assistance Program that supports your well-being.

• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.

• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. 

• Benefit from a company culture that values work-life balance and family-friendly benefits.

What will I be doing?

As a Guest Services Manager you would be responsible for performing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Leads and accounts for the accurate collection of monies due to the property.
• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by the general manager.

What are we looking for?

• High School Diploma/GED Required
• 2-3 years of supervisory or managerial experience required, in a hospitality environment
• Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.
• Experience with process improvement
• Ability to resolve conflict, think on their feet, influence and mentor others.
• Ability to work a flexible schedule

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.