New Member Journey Representative

ID de l’emploi : NEW000074Champs de compétence : MarketingCatégorie : MarketingQuart de travail : Day JobEmplacement : Orlando, FLDate d’affichage : 12/27/2024Propriété : HGV Parc Soleil Sales & Marketing


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Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Job Description

Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.

As a New Member Journey Representative, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.

Key Responsibilities:

  • Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
  • Schedule a 14-day welcome call
  • Sell a NMJ vacation and schedule vacation
  • Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe 
  • Provide seamless handoff to Quality Assurance team member
  • If applicable, call members to offer a NMJ vacation package
  • Provide outstanding customer care when interacting with members and guests
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned
Why do Team Members Like Working for us?
  • Driven Base Pay Plus Commission and Bonus
  • Get your earned pay any time before payday through Daily Pay*
  • Medical, Dental, and Vision benefits starting on Day One.
  • Generous Vacation Time Off Program and Paid Sick Time.
  • GO Hilton Discounted hotel rates worldwide!
  • Tuition reimbursement programs.
  • Recognition Programs and Rewards.
  • Internal Growth and Career Pathing

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Excellent and confident communication skills
  • Basic vacation ownership product knowledge
  • Resourceful
  • Problem Solving
  • System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Understands the importance of delivering exceptional customer care
  • Timeshare sales and marketing 
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

  • Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

  • Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

  • Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

  • Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

  • Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.

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