Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Join us in a Sales Training Specialist Role and get a chance to use your superb training skills to train our new sales team members!
The Sales Training Specialist is responsible for representing Hilton Grand Vacations, ensuring member/guest happiness, and managing quality of product and service delivery. To promote a positive workplace where the sales executives feel confident that they will have the proper training and tools to succeed. To reinforce the HGV Core values.
What will I be doing?
- Reports to the Director of Training and works hand and hand on Training initiatives.
- Is passionate about training new hires.
- Prepare and complete action plans/goals and enforce customer-service standards. Responsible for resolving sales executives’ issues/concerns within the first 180 days.
- Hold a 30-60-90 day trench training for all new hires, dissecting the process and taking an in-depth look at the psychology behind the sale.
- Responsible for doing ride a long’s, ride reports, and speaking to Sales Executives and Sales Managers
- Run weekly sales numbers for each sales executive and review for follow up and performance planning.
- Implement the Hilton Grand Vacations’ sales process and steps of the sale.
- Responsible for releasing all new hires to the floor once they have passed testing and the last ride reviewed and approved by Sales Manager
- Provide one on one counseling with new hires to help them understand the sales process outside of a group setting.
- Keep sales executives `up to date with inventory changes, new program benefits/changes. Provide tools to aid in the success of their sales process.
- Provide follow-up training weekly, monthly and 1 year after hire date.
- Implement ways to increase employee retention.
- Provide ethical training motivated by our core values.
- Reduce cancellations by providing effective tools.
- Promote career pathing by employee retention.
Basic Qualifications:
- 5 Branded sales experience.
- Be responsible for training of new hires
- 3 years Sales Training experience.
- Ability to work flexible schedule.
- Professional appearance
- Master a thorough understanding of HGV’s different departments for proper customer assistance.
- Proficient at Microsoft Excel, Word, and PowerPoint
Preferred Qualifications:
- Bachelor’s Degree
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
