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The Outbound Sales Associate is responsible for handling inbound and outbound calls with Bluegreen Owners and Expired Sampler guests through automated dialer technology to promote the sales of vacation package purchases. This is a critical role to drive Owner and Guest satisfaction, Bluegreen resort tour flow, and ultimately contributes to Bluegreen sales revenue targets. The Agent must be highly knowledgeable of Bluegreen Resort destination information and systems utilization processes. The Agent must deliver an extremely high level of Customer Service while facilitating package sales that drive revenue results for the organization.
· Supports Owners and drives re-engagement of Ownership utilization through the purchase and utilization of vacation packages that drive Bluegreen resort visits and sales tours.
· Sets the stage for success for our Sales organization by exciting Owners and guests about their upcoming vacation experience and ensuring proper understanding of the Owner Review Meeting and their obligation to attend.
· Adheres to department scripting expectations and all reservations fulfillment policies and procedures, including Owner and guest gifting parameters.
· Accurately reflects all package details and requirements, including the qualification questions. Sells ethically.
· Properly utilizes our outbound dialing technology and other systems such as Concierge and VSSA to ensure accurate call handling, package sale completion, and account documentation.
· Maintains minimum sales and conversion quotas.
- Supports special offers, projects and promotional campaigns as they arise, embracing change and innovation as ways to drive additional value for Owners and results for the organization.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
Requirements:
- High school diploma or equivalent
- 1+ year of sales experience required. Hospitality, call center, or retail experience preferred
- Detail-oriented with strong systems utilization skills
- High performing in customer service delivery and sales skills
- Adapts well in a fast-paced environment
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
