In House Team Lead – Greeter

ID de l’emploi : LOC003477Champs de compétence : MarketingCatégorie : MarketingQuart de travail : Day JobEmplacement : Las Vegas, NVDate d’affichage : 12/27/2024Propriété : Hilton Grand Vacations Club on the Boulevard


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Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Job Description

The Lead Greeter is responsible for greeting guests as they arrive, ensuring they go in the correct check in line, and then ensure they are brought to our marketing concierge desk. Responsible for providing the highest level of customer service while guaranteeing all efforts are made to bring eligible owners and guests to the marketing desks so they can be presented with the opportunity to be booked on a timeshare presentation. A very deliberate ‘UP system’ must be followed to provide the best chance for the guest to see the correct agent. 
As a Lead Greeter In House you would be responsible for:
  • In charge of identifying and directing guests who are flagged to check into the VIP area or By Hilton Club check in, or to marketing concierge desk
  • Monitoring/ training the team’s execution of the delivery of VIP guests
  • Onboarding new hires Conduct trainings for Greeters
  • Facilitate reviews with management for Greeter team
  • Assisting with the scheduling of Greeters based on location and arrivals
  • Monitoring breaks for Greeters to ensure they are taking at appropriate times and not overlapping
  • Filling in shifts for call outs and PTO
  • Assisting Greeters and Marketing agents when there are questions about the up rotation / up replacement
  • Ensures clear communication with management to assist with departmental needs
  • Handle guest issues
  • Be the acting liaison for the lobby at all times  
  • Ensures marketing executives have collateral needed
  • Attends management strategy meetings  
Why do Team Members Like Working for us?
  • Competitive earnings package (bonus, annual bonus)
  • Excellent health care options (medical, dental, and vision that encourage preventative care)
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • The industries top training in a lively environment
  • All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
  • Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.

Qualifications

What are we looking for?

  • To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • 1 year of supervisory and/or experience advising a team in a sales or marketing environment.

  • 1 year of timeshare marketing experience.

  • Ability to effectively manage people and scheduling for a large team.

  • Intermediate proficiency with Microsoft Word, Excel and Outlook.

  • Skilled in interpersonal skills as well as oral and written communication.

  • Strong organizational skills to run multiple duties in a fast-paced work environment while meeting deadlines.

  • Proven track record of resolving customer service issues or owner service issues.

  • High school diploma or equivalent

  • Ability to work a flexible schedule to include evenings, weekends and holidays.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

  • Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

  • Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

  • Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

  • Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

  • Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.

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