In House Marketing Manager

Are you looking to join a premier Marketing team? This may be the perfect opportunity for you! We are looking for a strong leader to join our team!

This person will be responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality. This position leads the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times. This position will report directly to the VP of Marketing, and is responsible for the recruiting/selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition. Partners with Sales & Marketing Management in order to ensure the Hilton core values of Hospitality are being maintained in all customer-facing interactions and between the Marketing teams. This position will lead by example and be willing and able to cover shifts.

Ensuring all shifts are covered daily, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.

Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House

Create and maintain reporting to perform performance coaching and cost reduction analysis using excel, Cognos, SharePoint and Voice.

Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.

Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.

Handles and assists with onboarding for new hires of the Marketing Department. Requests systems access, Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc

SharePoint Administration: Develops and documents SharePoint system and applications using appropriate editors. Develops sites using web designs, forms, templates and workflows. Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures. Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas. Monitors and reports on Intranet usage and performs other system monitoring and log analysis as needed. Manages user permissions, updating and revising as needed. Develops end-user technical documentation and training.

Maintains a positive working environment for all Team Members and abides by the HILTON values at all times.

Carries out reporting requests as deemed necessary by the Senior Marketing Manager.

Hilton Grand Vacations is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.