Quality Assurance Supervisor

There’s something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives the success of Hilton Grand Vacations.

As a Quality Assurance Supervisor, you will be responsible for over seeing client relationships and providing quality servicing for HGVClub Members from the date of purchase until the time their Membership Account has been established. We are the primary liaison to the customer and provide follow-up in accordance with HGV’s standards of integrity, quality and service!

Supervisor/Lead duties

Assist the Sr. Manager of Quality Assurance with the following:

• Pender and open issue report
• Manage team performance
• Help interview and hire new Quality Assurance Specialists, and conduct ongoing training for new and existing team members
• Keep up with materials that need to be ordered
• Solidifying sales to be recognized for daily revenue for areas in which other QA Specialists do not have access

Purchase Date

Assist the sales process by conducting face to face sessions with new clients in order to:

• Review documents for accuracy and coordinate with Contracts Processing office, including mail outs
• Review purchase documents with clients and answer owner’s questions.
• Notarize documents to complete the deeding process

Post-Sale Follow Up

• Assist owners in acquiring any documentation, information and/or monies needed to process the sale
• Maintain and work the Pender and Issues Report and perform owner follow-up on all outstanding files until closing
• Process and work all cancellation letters and assist with sale retention.

Customer Service

• Meet with current owners at the Sales Gallery and resolve any issues they may have
• Build a relationship and be the liaison with HGV Owner Services Team (Club), Sales, Resort Operations, Contracts Processing, and other departments.

We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.