Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
In this position, you would be responsible for supervising all aspects of the New Member Journey, including, but not limited to, coaching, monitoring, and training, to increase efficiency and ensure outstanding customer service and first-level team support.
Additional Duties Include:
· Assist day-to-day department operations to ensure outstanding owner experiences
· Assist with achieving departmental objectives by contributing customer service information, understanding key performance indicators and strategic plans and reviews
· Understands new owner trends and determines system improvements
· Meets new owner financial objectives by forecasting requirements
· Plans, monitors, appraises, and reviews job contributions of new owner guides
· Assists with ongoing training and information sessions
· Accomplishes new owner guide human resource objectives by assisting with recruiting, selecting, training, and coaching associates
· Setting the precedent for excellence through leading by example, motivating, mentoring, and coaching
· Subject Matter Expert for dialer system/software; Optimize inbound/outbound call flow, speed, campaign setup, best practices, strategies, and campaign segmentation efficiencies
· Build and maintain strong relationships with internal and external business partners
· Reinforcement of standard operational procedures/manuals and call scripting
· Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
· Completes all required Company training/compliance courses as assigned.
· Adheres to Company standards and maintains compliance with all policies and procedures.
· Performs other related duties as assigned.
Why do Team Members Like Working for us?
- Driven base pay plus monthly performance incentives
- Get your earned pay any time before payday through DailyPay*
- Medical, Dental, and Vision benefits starting on Day One
- Generous Vacation Time Off Program and Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- Call center/telemarketing
- Supervisory
- Campaign management
- Microsoft Office Suite
- Ability to work a variable schedule
- Proven track record in productivity and performance management of diverse teams of different functions, strategic business vision and planning, communication, techniques, quality management, adherence to corporate policies and procedures, and proficiency in common computer software e.g. MS Office Suite
- Experience leading a team of 20+ team members
- Self-directed, driven, strategic thinker with a dedication to success
- Articulated, tactful written and verbal communication skills to collaborate with all levels of the organization, including ability to participate in executive meetings and conduct executive presentations
- Ability to handle extensive amounts of information and tasks and to prioritize high-value tasks while focusing on a fast-paced, ever-changing marketing environment
- Results-oriented, with strong analysis, evaluation, and planning capabilities
-
Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
-
Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
-
Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
-
Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
-
Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
-
Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
