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Leisure Club Assistant
We have an exciting opportunity for a Leisure Club Assistant to join our team as we re-open our Leisure Club, following a £2 Million refurbishment investment.
We are looking for someone who is passionate about providing excellent customer service and delivering outstanding levels of cleanliness, safety and satisfaction to improve Guest and Members experience.
What will I be doing?
• Offer a consistently high standard of customer service to all our club members and Owners making them feel welcomed and valued and achieving our KPI’s
• Handling enquiries for new memberships including setting up appointments to view the facilities
• Organizing and executing children’s activities during school holidays
• Reception/ admin tasks
• Water testing and pool plant duties to ensure the highest standards of water quality & safety
• Merchandise products to increase sales
• Managing spa bookings and taking payments
• Comply with the cleaning schedules to ensure the highest standards of cleanliness
• Reporting of lost property, accidents, maintenance issues, or other incidents
• Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner
• Ensure member and guest access to towels and consumables is uninterrupted
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor
• Demonstrate an awareness of customer priorities and anticipate needs
• Action all guest requests in friendly efficient manner
• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working
It is a requirement of the job to attend annual Pool responder training. You will also be required to be a trained First Aider and there will be the opportunity to gain fitness qualifications.
What we are looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job.
Excellent team working skills
Excellent communication skills
Excellent grooming standards
PREFFERRED QUALIFICATIONS
Although not essential, the following qualifications are preferred.
Experience working as part of a team
Pool Attendant / Responder/ Lifeguard
First Aid at Work
Pool Plant Experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
