Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Responsible for providing superior customer service in a contact center environment with advanced, comprehensive and expert
knowledge of all Legacy and Club products and systems on multiple and concurrent platforms. Candidates must have proficient mastery
skills in relationship building, customer experience and complaint resolution; both written and oral, while seamlessly administering and
promoting high-level service to members on Club products in multichannel Club membership programs
Confirm reservations at Club Resorts, providing comprehensive information about the resort/property, unit and property amenities and mandatory alerts.
Confirms Hotel Reservations with Club Points/Bonus Points/Hilton Honors Points through Hilton Honors as well as Direct Stay program
Initiate outbound telephone calls to Club Members and encourage usage of our program, vacation planning and problem resolution.
Educate on the use of self-service web/mobile app channels and promotes the usage of self-serve tools when applicable.
Transact maintenance fee payments, loan payments and payoffs and Club assessments for members and owners when applicable.
Maintain the highest product expertise with internal customers to include Sales, Direct Marketing, Portfolio Services, Association Services, and other departments when support is required in servicing a member.
Participate in trainings conducted by U.S. counterparts, sometimes outside normal business hours (before 9:00 or after 18:00).
Ask questions to deepen understanding and knowledge of the new program
Support the creation of training materials necessary for program rollout
Work with team to support & implement new program service model, workflows, and support organization.
Transfer new program knowledge and skills to other Counselors.
• Minimum one year of Elite Premier or Specialist experience.
• Excellent verbal and written customer communication skills in Japanese.
• Business level English proficiency –listening & reading skills.
• Excellent computer literacy to include, MS Teams, Outlook, Word, and Excel
• Ability to teach, coach and inspire others.
• Computer literacy to handle transactions in VOICE and Clarify.
• Must be a detail oriented, self-motivated problem solver with team building and leadership skills.
• Must meet or exceed Quality Assurance, adherence, productivity establish goals
• Passion for providing exceptional customer service.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
