Documents Administrator

What will I be doing?

As a Documents Administrator, you will be responsible for administrative tasks and accepting worksheet submissions and questions from internal customers by being available in person at the assigned office location and on the Contract Services phone system. You will also perform administrative / clerical duties required to complete the contract lifecycle and provides customer service to internal teams.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $21.50
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Generous Paid Time Off Program and Paid Sick Days
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Team Member Recognition and numerous learning and advancement opportunities… and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s « America’s Greatest Workplaces for Parents & Families. » Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Contracts Department operates 7 days per week. Contracts Team Members will work varying hours at our Regional Office ranging between 9:00am through 7:00pm.

Additional Responsibilities Include:

• Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner.
• Verifies data communicated verbally and administers data entered in various company office systems to ensure compliance with company policy.
• Retrieves credit reports for applicable sales types and obtains credit card authorizations (when needed) and accurately processes payments for various transactions.
• Establishes and maintains the purchaser’s file, ensures that all required documentation is organized and scanned, and reviews/sorts/sends completed files to corporate office(s)
• Completes assigned daily office activities related to opening and closing procedures and reviews signed documents for completeness.
• Coordinates and processes contract rescissions/cancellations, as needed.
• Works closely and maintains a professional relationship with internal teams to obtain necessary documentation to complete contract file data entry.
• Other duties and/or administrative / clerical responsibilities may be assigned as departmental and business needs change.