Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
HGV Now Offers Day One Team Member Benefits – eligible for health benefits and 401k as of Day 1 of employment!
We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.
We seek a Front Office Manager to join our team. Don’t miss out on the opportunity to work in a fantastic resort in a breathtaking environment. You will deliver efficient check-in and check-out services and coordinate front-office activities in this position.
What will I be doing?
- Handle day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
- Assist in the daily maintenance of room inventory status.
- Leads the Front Desk team by crafting a positive work environment.
- Oversees and resolves resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner.
- Maintains a positive collaborative work environment between staff and management.
- May be required to perform other reasonable duties as requested by management.
- Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.
- Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
Why Do Team Members Like Working For Us:
- Recognition Programs and Rewards
- Discounted hotel rates
- 401(k) program with company match.
- Paid time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
And more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- A minimum of one (1) year of experience in the customer service field is required.
- A minimum of 2 years of supervisory experience in the customer service field required.
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
