Front Desk Supervisor

HGV Now Offers Day One Team Member Benefits!*

The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a versatile hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando’s major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek’s “Top Global 100 Most Loved Workplaces”, so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

What will I be doing?

As a Front Desk Supervisor you would be responsible for performing your position’s responsibilities and driving company success through performing the following activities to the highest standards:

–  Supervise the Front Office daily operations. 

–  Assist guests with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations.

–  Greet and welcome owners/guests upon arrival. 

–  Register guests into the computer, verifying reservation, address, and credit information. 

–  Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.

–  Responsible for training and direction of new department Team Members.

–  Ensure all Front Office quality standards are aligned with and that all policies and procedures are consistently applied. 

–  Provide ongoing training and support to the team.

–  Maintain a house bank and make a deposit and accurate report of receipts daily.

–  Supervise and ensure the accurate sequences of events for proper registration and check out of guests.

–  Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. 

–  Post miscellaneous charges as requested.

–  Maintain a daily log of all guests’ opportunities with corrective action steps.

–  Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.

–  Follow-up on credit opportunities during each shift

–  Other duties as assigned by management.

–  Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!