Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Discount hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What will I be doing?
As a Front Office Manager you will be responsible for driving company success through performing the following tasks to the highest standards:
- Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
- Responsible for assisting with training and direct new department employees
- Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
- Work in conjunction with accounting to maintain and minimize levels of account receivables
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests’ expectations
- Ensure the timely completion of performance appraisals
- Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
- Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- 1+ year(s) of management or supervisory experience
- 2+ year(s) of related experience
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality
- A courteous and professional attitude when handling upset guests and difficult situations
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 2+ years of management or supervisory experience
- Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation
- Proven ability to respond effectively to sensitive inquiries or complaints
- Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
- Interpersonal skills, high level of communication skills, ability to make decisions and lead others
- Understanding of how Housekeeping and Front Office work together
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
