Social Media Manager

As an experienced Social Media Manager, you will operate a social media center of excellence that is accountable for all facets of social media including, but not limited to customer management, content creation, influencer management, employee advocacy, executive communications, and reporting for a global organization. While reporting to the Sr. Social Media Director you will lead a team of specialists who support the global strategy. At Hilton Grand Vacations, you will join a team that encourages and motivates you toward achieving your goals.

What You’ll Do:

• Supervise the community engagement program, aspiring to maintain the same high standard of service
• Successful leadership of customer engagement programs that collaborate with multiple departments for case resolution
• Expand existing employee advocacy programs to improve its potential
• Build efficient compliance and governance protocols
• Represent social media in crisis management
• Enhance existing processes to find efficiencies and improve performance continuously
• Stay up-to-date with current and upcoming technologies, trends, design tools, and applications in social media to make informed recommendations for our brand’s approach
• Be a strong communicator both written and oral, with c-suite level exposure
• Other duties as assigned