Guest Services Coordinator – Remote

There’s something truly fun and superb about Hilton Grand Vacations. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and flourish. Our Team Members are what make the difference in their efforts. It is their talent, passion, and dedication to our brand that has energized the success of Hilton Grand Vacations.

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

As a Guest Services Coordinator, you will primarily be responsible for:

• Acquire Sales Executive attendance each morning for tour assignment purposes.
• Preparation of daily Sales Executive rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained.
• Responsible for updating system with tour information when assigning guests to Sales Executives according to the day’s rotation.
• Responsible for reaching out to the guest at the scheduled tour time
• Verify tour qualification of guests prior to Sales Executive assignment.
• Once the guest is reached and qualifications verified, the team member will walk them through the technical aspects of setting the member up for their tour. Ensuring the tour email is received, the tour platform has been accessed, and the guest’s camera is on and functioning.
• Once guest is ready to tour, the team member will transfer them to the next available SE on rotation
• Work with management to identify, research and solve problems relating to guest, schedules, gifting, and tour modifications.
• Follows required script in greeting and walking guest through the tour setup process, while providing high level of customer service through warm welcome and guest satisfaction
• Maintain the Sales Executive rotation accurately.
• Identifies and contacts the Sales Executives on point
• Provides the Sales Executives with general information regarding the tour
• Accountable for inputting information in system and timely and accurately.
• Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
• Make sure all necessary reporting is received and distributed on time.
• Ensure virtual front desk is always covered.
• Participation in skills assessments for training and development will be mandatory.
• Other duties as assigned.