Manager Front Office Night

The pay range for this role is 73,000-75,000 annually

Why do team members like working for us:

• Competitive pay
• Benefits on day one
• Daily Pay* – get your earned pay any time before payday
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide
• 401(k) program with company match
• Employee stock purchase program
• Paid Holidays, Sick days, and Generous Paid Time Off Program
• Tuition reimbursement
• Numerous learning and career advancement opportunities

What will I be doing?

The Manager Front Office leads and coordinates all efforts of the front desk and night audit functions to ensure outstanding owner and guest services. You are responsible for driving company success through performing the following tasks to the highest standards:

• Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.  
• Critical decision-making ability in the areas affecting the overall guest satisfaction, safety of the hotel, team members and guests.  
• Always providing outstanding interpersonal communication as position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement.
• Visible and interactive with guests/owners in all public areas to ensure the proper guest experience.  Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
• Service and quality focused on owners/guests with any feedback, complaint, or disputes, providing immediate guest recovery solutions whenever possible.  Seeks proactive measures to resolve any potential guest issues or barriers in service.  Identify and advise department management on suggestions for process improvements or guest service enhancements.
• Builds strong rapport with all team members; empower, recognize and rewards those exemplifying exemplary levels of service.
• Handles all guest issues and emergencies.
• Flexibility within function, skilled in and able to relieve front desk and night audit staff when vital.
• Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGV quality standards and policies are being met.
• Ensures all VIP rooms are inspected before arrival.  Greets and escorts VIPs to their room/s.
• Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are always followed.
• Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
• Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning.  Coordinates all additional needs with the Guest Service Manager.
• Carries out any reasonable request by management that they can perform.