Client Relations Specialist

What will I be doing?

As a Client Relations Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.

Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $33.65 per hour
• Medical, Dental, and Vision insurance from Day One
• Daily Pay*
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities and more!

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s « America’s Greatest Workplaces for Parents & Families. » Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.
• Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.
• Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.
• Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.
• Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.
• Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.
• Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.
• Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.
• Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product « lifestyle memberships » between owners and institutions.
• Additional duties assigned by Management, as needed, to further business objectives.