Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Hilton Grand Vacations is seeking a dynamic and results-driven Senior Sales Manager I to serve as the operational leader of our sales organization.
In this role, you will drive daily sales floor execution, lead operational strategy, and develop high-performing sales teams while fostering a culture of accountability, engagement, and exceptional customer experiences.
The ideal candidate is a proven timeshare sales leader with a strong track record of driving production, developing talent, optimizing operational processes, and delivering consistent business results.
Why do Team Members Like Working for us?
- Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Generous Paid Time Off
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan with percentage company match and immediate vesting.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
- And so much more!
Sales Leadership & Team Development
- Lead, coach, mentor, and develop Sales Managers and Sales Executives to maximize individual and team performance.
- Conduct one-on-one coaching, ride-alongs, role-playing sessions, classroom training, and ongoing development programs.
- Partner with senior sales leadership to implement sales philosophies, strategies, tools, and training initiatives that drive Net Owner Growth.
- Foster a highly engaged, positive, and performance-focused culture aligned with Hilton Grand Vacations values.
- Lead daily sales meetings, manager huddles, recognition activities, and production reviews.
Operational Leadership
- Serve as the operational lead for the sales department, ensuring all processes, systems, and support functions operate efficiently.
- Lead daily manager huddles, communicate company updates, review site performance trends, and recognize team achievements.
- Oversee tour flow management and ensure proper sales floor coverage throughout the day.
- Manage schedules, PTO requests, staffing levels, and workforce planning to maintain business continuity.
- Monitor daily wave performance and communicate operational updates to leadership teams.
- Prepare and maintain operational dashboards and performance reporting to support business decisions.
Business Performance & Results
- Drive sales efficiencies and exceed targeted sales volume and profitability goals.
- Improve customer experience, operational effectiveness, closing performance, and cash down payment results.
- Analyze performance metrics, identify opportunities, and implement action plans to improve production.
- Ensure accurate tracking of sales performance, contract processing, EOD reporting, and commission-related items.
- Support the Director of Sales in leading the sales floor and resolving customer escalations or operational challenges.
Administrative & Compliance Responsibilities:
- Ensure operational accuracy of contracts, closings, sales documentation, and reporting processes.
- Review and resolve exceptions, pending transactions, and owner care issues.
- Maintain compliance with company policies, sales regulations, and industry standards.
- Coordinate with internal departments to resolve operational, technology, and customer-service issues.
- Conduct interviews and participate in talent acquisition and succession planning efforts.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- 5+ years of “branded” timeshare/vacation ownership Sales experience.
- 3+ years of “branded” timeshare/vacation ownership Sales Management experience.
- Consistent track record of success in Sales in the timeshare/vacation ownership industry. Successful VPGs, closing percentages from previous Sales positions.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with an emphasis on organizational and process oriented experiences
- Strong organizational, operational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-volume sales environment.
- Proficiency with Microsoft Office Suite, Outlook, and business reporting systems.
- Exceptional communication, coaching, and leadership abilities.
- High energy level with the ability to inspire, influence, and motivate teams.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Bachelors Degree
- 7+ years related experience
- 4+ years leadership experience
- Experience analyzing operational metrics, forecasting staffing needs, and driving strategic initiatives.
- Proven ability to create sustainable operational processes that improve customer and business outcomes.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
-
Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
-
Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
-
Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
-
Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
-
Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
-
Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
