As a Night Auditor, you’ll be the night-time guardian of Hotel Blake’s operations. Your primary responsibility is to manage the front desk, ensuring a smooth check-in and check-out process for our guests. You’ll work closely with our management team to uphold Hilton’s high standards of service and guest satisfaction. This role offers an opportunity to work independently and make a significant impact on the guest experience during the quieter hours of the day.

• Manage front desk operations, including guest arrivals and departures, during the night shift.
• Provide exceptional customer service, addressing guest inquiries and ensuring a positive stay.
• Accurately process guest reservations, payments, and billing, maintaining a high level of financial integrity.
• Monitor and uphold guest safety and security protocols, as per Hilton’s standards.
• Update and balance daily revenue reports, ensuring accurate financial records.
• Conduct nightly audits of the hotel’s financial transactions and reconcile accounts.
• Maintain a clean and professional front desk environment, setting the tone for guest interactions.
• Assist guests with any issues or concerns, offering prompt and effective solutions.
• Collaborate with the management team to implement guest satisfaction initiatives and maintain Hilton’s brand reputation.
• Stay informed about hotel policies and procedures, ensuring compliance at all times.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.