This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of accurate business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

• Outstanding written, listening, and verbal interaction abilities.
• Ability to access, read, and accurately input data in a moderately complex computer system.
• Ability to make accurate mathematical calculations using a 10-key calculator.
• Ability to effectively prioritize various tasks and adjust to change within a fast-paced business environment.
• Ability to retain knowledge related to essential job functions and effectively apply provided reference tools.
• Ability to handle and diffuse problem situations with courtesy, empathy, and a solution-focused approach.
• Capability to apply analytical and decision-making skills to provide options and solutions for problems in diverse situations.
• Ability to switch between multiple systems and software programs to complete all work processes.
• Ability to address customer concerns by persuading and offering multiple choices.
• Possesses a positive, professional attitude and friendly, helpful demeanor.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Proficient in time management; the ability to coordinate and prioritize several tasks.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Ability to interpret and build spreadsheets.
• Able to use good judgment; work independently, with minimal supervision.
• Strong analytical and problem-solving skills.
• Able to handle a range of duties, frequently shifting from one task to another of a different kind, with approaching deadlines and/or set timeframes.
• Basic math skills.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide accommodation for individuals with disabilities to participate in the application or interview process. We also support them in performing essential job duties and access employment benefits. Please contact us to request assistance.