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In‑House Sales Executive – Waikoloa, Hawaii
Hilton Grand Vacations
Position Summary
Hilton Grand Vacations (HGV) is seeking qualified candidates for the position of In‑House Sales Executive to join our Sales team in Waikoloa, Hawaii. Qualified candidates may be eligible for Relocation Assistance to Honolulu, as well as Day One benefits, Real Estate Licensing reimbursement, and/or Sign‑On bonuses, subject to company policy and eligibility requirements.
The In‑House Sales Executive is responsible for presenting Hilton Grand Vacations ownership products and programs to existing Owners and prospective Owners, with the objective of generating maximum net sales volume while maintaining a professional, ethical, and compliant representation of the company.
Primary Responsibilities
- Present and sell Hilton Grand Vacations ownership products and programs to current Owners and potential Owners.
- Build and maintain professional relationships while delivering a consistent, high‑quality sales experience.
- Achieve individual sales goals in alignment with departmental and company objectives.
- Ensure full compliance with applicable local, state, and federal laws and regulations, including Hawaii real estate licensing requirements.
- Accurately complete all required sales documentation and adhere to established operational procedures.
- Participate in required training, development programs, and performance evaluations.
- Represent Hilton Grand Vacations in a professional and ethical manner at all times.
Compensation
- Target annual earnings of $220,000, with the potential for higher earnings based on individual performance.
- Compensation is primarily commission‑based and governed by an established compensation plan.
- Hourly rate of $16.00, provided as an advance against earned bonuses/commissions.
Relocation & Licensing Support
- Relocation Assistance available to qualified candidates relocating to Honolulu, Hawaii.
- Qualified Sales Executives may be eligible for Real Estate Licensing reimbursement and/or Sign‑On bonuses, subject to company guidelines.
- Candidates not currently licensed in Hawaii may be eligible for:
- Discounted Pre‑Licensing Education
- Real Estate Licensing Reimbursement upon meeting program requirements
Benefits
Hilton Grand Vacations offers a comprehensive benefits package to eligible full‑time Team Members, including but not limited to:
- Medical, Dental, and Vision insurance effective Day One of employment
- 401(k) plan with Company match
- Life insurance coverage
- Employee Stock Purchase Program
- Paid Time Off (PTO), Paid Sick Leave, and Paid Parental Leave
- Team Member travel discounts and additional benefit programs
- Team Member recognition initiatives
- Learning, development, and career advancement opportunities
All benefits are subject to plan documents, eligibility requirements, and applicable policies.
Schedule Requirements
- The Sales Department operates seven days per week.
- Scheduled shifts typically begin between 7:45 a.m. and 8:00 a.m.
- Two weeks of paid training are required upon hire.
- Following successful completion of training, a five‑day workweek will be assigned based on business needs.
Qualifications
- Strong communication and interpersonal skills.
- Ability to work effectively in a guest‑focused, sales‑driven environment.
- Demonstrated professionalism, integrity, and ethical conduct.
- Ability to obtain and maintain a valid Hawaii Real Estate License (licensing support available).
- Prior sales or customer service experience preferred.
About Hilton Grand Vacations
Hilton Grand Vacations is a leading global vacation ownership company committed to creating exceptional experiences for our Owners, Members, and Guests. Over the past 30 years, HGV has been recognized for its people‑first culture, including being named one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Our success is driven by the dedication and professionalism of our Team Members.
Additional Responsibilities Include:
- Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
- Maintain effective communication with clients and provide follow up to ensure customer happiness.
- Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
- Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
- Apply selling concepts promoted at Hilton Grand Vacations.
- Use various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners.
- Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
- Generate referral leads with each new customer.
- Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
- Work well in a team environment.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 1 year of proven sales and customer service experience.
- Minimum 6 months of previous timeshare/vacation ownership experience.
- Ability to acquire an active Hawaii Real Estate license
- Ability to work a flexible schedule to include weekends and holidays.
- Proficiency (reading/writing/speaking) in English.
- Ability to resolve sophisticated customer service issues.
- Proven ability to adapt to changes in a fast paced environment.
- High School Diploma or equivalent
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- 2 + years of previous timeshare/vacation ownership experience preferred.
- Two years of Hilton Grand Vacations family experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.
