About the role: 

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway. 

Key Responsibilities: 

• Provide engaging customer service in an inbound Call Center environment. 
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising. 
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established. 
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary. 
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation. 
• Verify all trip and tour specifics related to each package and give pertinent information on their stay. 
• Assist travelers with any issues they could encounter before or after departure as part of their trip package. 
• Respect our guests’ privacy and the protection of all personal information about our business. 
   

Schedule:  

• The Customer Care Department operates 7 days a week, offering paid training for 4 weeks Monday through Friday. Multiple shifts are available.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 

• Timeshare/hospitality background preferred 
• Inbound/Outbound Call Center Environment Experience 
• Proficient in Microsoft Office including Outlook and Word