VIP Reservations Agent

ID de l’emploi : VIP000084Champs de compétence : Call CenterCatégorie : Call Center Reservations TelemarketingQuart de travail : Day JobEmplacement : Las Vegas, NVDate d’affichage : 01/03/2025Propriété : DRI Center Crossing


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Qu’est-ce qui rend Hilton Grand Vacations unique?
Ensemble, tout est possible.
Nous pensons que notre force la plus importante est notre personnel. Le fondement de notre culture est de valoriser et de célébrer les différences uniques qui nous font prospérer en tant qu’individus et nous engager ensemble. Los quelque 12 000 membres de notre équipe à travers le monde sont à l’origine des expériences mémorables offertes chaque jour à nos clients et propriétaires. C’est leur talent, leur engagement et leur passion pour notre marque qui ont un impact positif sur notre industrie et les collectivités dans lesquelles nous vivons et travaillons. Ils sont passionnés d’offrir à nos clients des expériences exceptionnelles, et nous sommes passionnés de reconnaître, récompenser et soutenir ces réalisations. Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
Job Description

HGV Now Offers Day One Team Member Benefits!!

Do you want to advance in your work and receive recognition for your accomplishments? Don’t miss the chance to become a member of our outstanding marketing team and enjoy the benefits of working for an industry leader like Hilton Grand Vacations!

We’re seeking highly motivated, goal-oriented Marketing Team Members who thrive in a fast-paced environment. Not only do we offer competitive pay and excellent benefits, but we are committed to helping you grow through paid training and leadership development programs.

As a VIP Reservations Agent, you will be responsible for driving company success by performing the following tasks to the highest standards:

  • Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
  • Coordinate full customer/concierge services to all guests including the selling of tours and activities
  • Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions
  • Complete fulfillment package processing, room reservations, tour booking, and charging credit cards
  • Meet minimum production standards for activations
  • Work with Resort Operations to resolve any accommodation issue
  • Ensure the privacy and security of confidential information about our guests and our company

Schedule Details:

  • Monday to Friday – 10 am – 6 pm
  • On-site Position

Compensation Range:

  • Hourly rate plus weekly commission.

Why do Team Members like working for us:

  • Day 1 Benefit Eligibility
  • Driven base pay
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide!
  • 401(k) program with company match.
  • Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
  • Paid Sick Days
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Related work experience
  • Excellent communication skills and interpersonal skills
  • Diligent in detail and able to prioritize multiple tasks
  • Able to complete tasks in a timely manner, critically think, and work in a team environment
  • Proficiency in Microsoft Office

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Sales/Marketing experience
  • Call center experience
  • 1 year of customer service experience

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.

  • Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.

  • Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.

  • Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.

  • Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.

  • Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.

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