Hotel Group Coordinator

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here’s why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What Will I be Doing?

The Coordinator Hotel Group is responsible for coordinating all aspects of definite group service milestones for their assigned properties. The role serves as the key contact and liaison with clients, Hilton Worldwide Sales, on-property Ops team and internal HGV departments. The Specialist ensures exceptional customer service, professional written and verbal communication, highly detailed follow through, and ensures accuracy of all communications & responsibilities are complete upon required established timeframes to maximize successful group experiences.

You are responsible for driving company success through performing the following tasks to the highest standards:

• Responsible for assisting with Group & Corporate sales of assigned region properties.
• Responsible for all aspects of post-sale coordination & management of definite groups, including but not limited to:
• Facilitates group rooming lists, confirmations, VIP guest arrangements.
• Creates online reservation links when requested.
• Works with Business Management to ensure deposits & prepayments are being collected as outlined in contract terms
• Ensures guarantees and billing arrangement are established.
• Facilitating tax exemptions where applicable.
• Monitors group pick up and reports both internally and with group point of contact.
• Preparing & distributing Group Resumes to the hotels.
• Works with Revenue & Inventory Departments on special requests and necessary inventory adjustments
• Running various weekly & monthly Sales reports
• Processing group commissions & rebates
• Maintaining accurate records in sales systems.
• Ongoing, customized communications with customers, maintaining a knowledge of the customer and group details throughout the coordinating process.
• Assists in building and maintaining business relationships with guests, clients, & business partners
• Identify, analyze, and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Ensure all channels of internal communication/documentation with various department including Reservation, Revenue Management, Inventory Management, Business Operations and Resort Management/Operations are accurate and complete. Act as a liaison between; yield management, guests, department managers, accounts receivable/payable, tax and legal, to ensure the execution of group requirements adhere to company policies in a timely manner.
• Demonstrate efficient time management self-awareness & discipline.
• Self-initiative to prioritize many tasks, resort needs, and guest needs accurately – with flexibility to quickly reprioritize, while completing impending deadlines and/or established timeframes.
• Participate in occasional sales calls &/or property tours.
• Demonstrate strong organizational skills in a fast-paced environment, while working independently on various projects & forms of communication that occur, weekly, monthly, quarterly while creating successful results, with minimal supervision.
• Assist with additional regions, tasks, departments, etc. on occasion, when requested.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Other related duties as assigned