Contracts & Club Admin Assistant – TEMP

JOB DESCRIPTION

Job Title – Temporary (4 to 6 months) Contracts & Club Admin Assistant

Employer – Diamond Resorts (a subsidiary of Hilton Grand Vacations)

Location – Citrus House, Caton Road, Lancaster LA1 3UA. 

We are looking for a Temporary Team Member to join our Contracts and Club Administration Team, so if you have excellent communication skills, both written and verbal and are able to work on your own initiative as well as part of a team – we want to hear from you!

Hours and shift pattern – This is a temporary position, working 40 hours per week, 8 hours shifts Monday to Friday (including half-hour paid break) between the hours of 8.00am to 8.00pm.

WHAT WILL I BE DOING?

Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, Members/Owners and colleagues.

ESSENTIAL JOB FUNCTIONS

·        Update tours, load contracts and produce contractual paperwork

·        Communicate with members/owners by post, email and telephone

·        Producing daily / weekly / monthly reports

·        Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation.  Review and ensure we have up-to-date policy, procedure and process documents in place.

·        Ensure the archiving and scanning of data and member files are completed

·        Conduct remote sales purchase contract and associated consumer credit verifications for all purchases remotely.

·        Member liaison / after sales care

·        Club Member Process

·        Transfer process

·        Name changes

·        Week Exchange Requests

·        Surrender / Non-Qualified Relinquishment process

·        Computer proficiency in Microsoft applications