Ensemble, tout est possible.
Échappez à l’ordinaire! C’est le moment idéal pour rejoindre notre équipe en plein essor et une entreprise chef de file dans l’industrie des vacances!
What will I be doing?
As a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.
Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $33.65 per hour
- Medical, Dental, and Vision insurance from Day One
- Daily Pay*
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities and more!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Assist new owners with making their reservations and assuring they have all information to feel comfortable with their purchase by using their expertise in product understanding and document knowledge.
- Provide Notary services for Guests/new owners, in addition to presenting all other legal documents, in order to complete the contract.
- Follow up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication.
- Lead the customer follow-up process by acquiring any vital (missing/incomplete) documentation or funds as needed to close transactions. Follow all quality assurance directives and SOPs.
- Handle pending contracts, contracts in suspense and aging reports to achieve retention/compliance targets.
- Follow up with any Club Owner service inquiries and partner with Sales team to improve guest/owner experience to accurately update all open files.
- Provide professional and courteous service to all new clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibit professionalism in actions and appearance.
- Manage client relationships and provides quality servicing for Hilton Grand Vacations Club Members from the date of purchase to membership account establishment. Communicates effectively with management for problem resolution.
- Provide technical assistance, support, and advice to owners regarding the product and services associated with ownership and handle product « lifestyle memberships » between owners and institutions.
- Additional duties assigned by Management, as needed, to further business objectives.
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Des avantages sociaux qui favorisent la santé et le bien-être financier des membres de l’équipe.
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Des rabais sur les voyages et les hôtels pour les membres de l’équipe, leur famille et leurs amis.
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Un équilibre sain entre vie professionnelle et vie privée avec congés pour des motifs personnels et horaires souples.
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Activités pour membres de l’équipe qui renforcent la camaraderie grâce à des activités amusantes.
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Une culture ouverte d’esprit engagée envers la diversité et l’inclusion.
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Des incitatifs pour les membres de l’équipe qui font preuve d’excellence chaque jour.