Together, We Can.
Hilton Grand Vacations is seeking a dynamic and results-driven Senior Sales Manager I to serve as the operational leader of our sales organization.
In this role, you will drive daily sales floor execution, lead operational strategy, and develop high-performing sales teams while fostering a culture of accountability, engagement, and exceptional customer experiences.
The ideal candidate is a proven timeshare sales leader with a strong track record of driving production, developing talent, optimizing operational processes, and delivering consistent business results.
- Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Generous Paid Time Off
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan with percentage company match and immediate vesting.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.
- And so much more!
Sales Leadership & Team Development
- Lead, coach, mentor, and develop Sales Managers and Sales Executives to maximize individual and team performance.
- Conduct one-on-one coaching, ride-alongs, role-playing sessions, classroom training, and ongoing development programs.
- Partner with senior sales leadership to implement sales philosophies, strategies, tools, and training initiatives that drive Net Owner Growth.
- Foster a highly engaged, positive, and performance-focused culture aligned with Hilton Grand Vacations values.
- Lead daily sales meetings, manager huddles, recognition activities, and production reviews.
Operational Leadership
- Serve as the operational lead for the sales department, ensuring all processes, systems, and support functions operate efficiently.
- Lead daily manager huddles, communicate company updates, review site performance trends, and recognize team achievements.
- Oversee tour flow management and ensure proper sales floor coverage throughout the day.
- Manage schedules, PTO requests, staffing levels, and workforce planning to maintain business continuity.
- Monitor daily wave performance and communicate operational updates to leadership teams.
- Prepare and maintain operational dashboards and performance reporting to support business decisions.
Business Performance & Results
- Drive sales efficiencies and exceed targeted sales volume and profitability goals.
- Improve customer experience, operational effectiveness, closing performance, and cash down payment results.
- Analyze performance metrics, identify opportunities, and implement action plans to improve production.
- Ensure accurate tracking of sales performance, contract processing, EOD reporting, and commission-related items.
- Support the Director of Sales in leading the sales floor and resolving customer escalations or operational challenges.
Administrative & Compliance Responsibilities:
- Ensure operational accuracy of contracts, closings, sales documentation, and reporting processes.
- Review and resolve exceptions, pending transactions, and owner care issues.
- Maintain compliance with company policies, sales regulations, and industry standards.
- Coordinate with internal departments to resolve operational, technology, and customer-service issues.
- Conduct interviews and participate in talent acquisition and succession planning efforts.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma
- 5+ years of “branded” timeshare/vacation ownership Sales experience.
- 3+ years of “branded” timeshare/vacation ownership Sales Management experience.
- Consistent track record of success in Sales in the timeshare/vacation ownership industry. Successful VPGs, closing percentages from previous Sales positions.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints with an emphasis on organizational and process oriented experiences
- Strong organizational, operational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-volume sales environment.
- Proficiency with Microsoft Office Suite, Outlook, and business reporting systems.
- Exceptional communication, coaching, and leadership abilities.
- High energy level with the ability to inspire, influence, and motivate teams.
- Bachelors Degree
- 7+ years related experience
- 4+ years leadership experience
- Experience analyzing operational metrics, forecasting staffing needs, and driving strategic initiatives.
- Proven ability to create sustainable operational processes that improve customer and business outcomes.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
