Welcome Center Rep

Id. del empleo: 23269Área de talento: MarketingCategoría: MarketingTurno: Ubicación: St Pete Beach, FLFecha de publicación: 08/07/2026Hotel: BXG Tradewinds Resort


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
As a Welcome Center Representative, you will serve as a key point of contact for vacation package guests and owners, ensuring a seamless arrival and check-in experience. You will assist with reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while providing outstanding customer service. The ideal candidate is organized, detail-oriented, and passionate about creating memorable guest experiences in a fast-paced hospitality environment.
 

Schedule
Open availability required between Monday-Sunday
Weekend and holiday availability is required.

Benefits

Hilton Grand Vacations offers a competitive benefits package, which may include:

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off
Employee Discounts
Career Growth and Development Opportunities
Additional company-sponsored benefits and programs

Hilton Grand Vacations is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Hilton Grand Vacations is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment lifecycle. If you require an accommodation, please contact the appropriate recruiting representative for assistance.

 

  • Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.

  • Book, modify, and service reservations while providing accurate information and exceptional customer service.

  • Confirm and qualify guests for scheduled vacation ownership presentations.

  • Support tour manifesting and coordinate presentation schedules.

  • Rebook and reschedule missed or canceled tours as needed.

  • Update guest accounts and reservation information within company systems.

  • Confirm hotel accommodations and ensure reservation accuracy.

  • Address guest inquiries, concerns, and special requests in a professional and timely manner.

  • Provide local destination information, maps, directions, and recommendations to enhance the guest experience.

  • Communicate presentation qualifications during the booking, confirmation, and check-in processes.

  • Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.

  • Reconcile tour activities and provide updates to appropriate departments throughout the day.

  • Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.

  • Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.

  • Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.

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