What Are We Looking For?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role optimally, you will have the following minimum qualifications and experience:

• High School Graduate/GED or equivalent experience
• Strong sense of customer service with enthusiastic, upbeat, and professional behavior.
• Proven comfort operating in fast-paced environments with performance metrics.
• Dedication to providing positive experiences for our customers and co-workers.
• Eager, self-motivated, and a problem solver – able to follow defined processes but exercise independent judgment
• Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
• This role requires the ability to navigate multiple computer systems and screens simultaneously.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in the timeshare or hospitality industry
• Prior experience in an inbound/outbound call center environment
• Proficiency in Microsoft Office, including Outlook and Word

Ideal candidates will have experience in customer service, call center operations, hospitality, sales, reservations, travel planning, or timeshare sales, with strong communication and upselling skills.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  
 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.