New Member Journey Marketing Coordinator

Id. del empleo: 21589Área de talento: MarketingCategoría: MarketingTurno: Ubicación: Orlando, FLFecha de publicación: 06/30/2026Hotel: HGV Parc Soleil Sales & Marketing


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

As a New Member Journey (NMJ) Representative you would: 

  • Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
  • Schedule a 14-day welcome call 
  • Sell a NMJ vacation and collect $49
  • Schedule NMJ vacation dates within 31-120 days
  • Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe 
  • Entry input into systems of entrance
  • Provide seamless handoff to Quality Assurance team member
  • If applicable, call members to offer a NMJ vacation package 
  • Provide outstanding customer care when interacting with members and guests
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned

The New Member Journey (NMJ) Representative is responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral. 

Why do Team Members Like Working for us? 
  • Comprehensive commission plan that offers outstanding earning potential including monthly and quarterly bonuses 
  • GO Hilton discounted hotel rates worldwide as low as $40 per night
  • Medical, Dental, and Vision benefits including 401K
  • Generous Vacation Time Off Program
  • Paid Sick Time
  • Employee stock purchase program – purchase shares at a discounted rate
  • Tuition reimbursement programs
  • Recognition Programs and Rewards
  • Internal Growth and Career Pathing
  • And much more!

 

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

  • Excellent and confident communication skills
  • Basic vacation ownership product knowledge
  • Resourceful
  • Problem Solving
  • System knowledge with Voice and Clarity

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

  • Understands the importance of delivering exceptional customer care
  • Timeshare sales and marketing 
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. 

 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

 
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.

  • Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.

  • Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.

  • Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.

  • Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.

  • Incentivos para los miembros del equipo que demuestran excelencia todos los días.

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