Hilton Grand Vacations is now looking for a PBX Supervisor to join the team at Polo Towers! Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

In the heart of the renowned Las Vegas Strip, our 829-room resort offers the ideal retreat for our owners and guests to unwind after a bustling day on the Strip. Alongside the nearby attractions, our rooftop pool, fitness center, and spa enhance our guests’ stay. Don’t miss the chance to apply your hospitality expertise or embark on an exciting career with ample opportunities for growth and advancement.

As PBX Supervisor, your mission will be to guarantee that every interaction with our esteemed owners and guests is an unforgettable and delightful experience – right from the moment they set foot on the property until they leave. Don’t miss out on the opportunity to be a part of a dynamic and passionate team committed to excellence.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Ensure Quality Assurance Standards of Hospitality are provided to all members, owners, and guests on property and/or via telephone.
• Maintain necessary hard copies of paperwork of all daily operations and file, as needed.
• Connect with all internal departments including Front Desk, Housekeeping, Engineering, and Security, as needed, via telephone and e-mail.
• Compute billing charges, collect payments, and provide change.
• Monitor progress and completion of work assignments by PBX or Front Desk personnel.
• Make recommendations to management regarding development and corrective active of team members
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Qualifications

What are we looking for?

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:

• A minimum of six (6) months of experience in the customer service field required.
• A minimum of six (6) months supervisory experience
• Proficiency reading, writing and speaking in English
• Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
• Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
• Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior high-volume switchboard experience
• Previous experience working in the hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.