Together, We Can.
The OPC Supervisor is responsible for leading and managing a team of Off‑Property Contact (OPC) representatives who generate qualified leads for resort/timeshare sales presentations. This role focuses on driving production, ensuring compliance, coaching team members, and maintaining high guest engagement standards in off-site marketing locations.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Team Leadership & Development
- Supervise, coach, and motivate OPC representatives to meet or exceed lead generation and tour targets
- Conduct regular performance reviews, one-on-one coaching sessions, and team meetings
- Assist with recruiting, onboarding, and training new OPC team members
- Foster a positive, high-energy team culture focused on performance and guest experience
Production & Performance Management
- Monitor daily, weekly, and monthly production metrics (leads, tours, show rate)
- Set clear performance goals and hold team accountable for results
- Implement strategies to improve efficiency, conversion rates, and overall productivity
- Ensure all team members meet or exceed company KPIs
Operations & Site Management
- Oversee OPC operations across assigned locations
- Manage schedules to ensure optimal staffing coverage at all locations
- Maintain professional and visually appealing marketing booths and materials
- Coordinate logistics for events, promotions, and staffing needs
Guest Engagement & Sales Support
- Ensure OPC team delivers a high-quality guest interaction aligned with brand standards
- Support team in closing complex or high-value guest opportunities
- Resolve guest concerns or escalations professionally and promptly
- Promote accurate representation of offers, promotions, and packages
Compliance & Reporting
- Ensure full compliance with company policies, brand standards, and legal/regulatory requirements
- Monitor adherence to ethical marketing practices and disclosure standards
- Track and report team performance data to management
- Maintain accurate records of leads and marketing activities
What You Bring:
- Previous experience in the timeshare industry
- Previous experience in leading a team
- 18 years or older
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Beneficios que respaldan la salud y el bienestar financiero de los miembros del equipo.
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Descuentos en viajes y hoteles para miembros del equipo, familiares y amigos.
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Un equilibrio saludable entre el trabajo y la vida personal con tiempo libre pago y horarios flexibles.
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Eventos de los miembros del equipo que fomentan el compañerismo a través de actividades divertidas.
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Una cultura de mentalidad abierta comprometida con la diversidad y la inclusión.
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Incentivos para los miembros del equipo que demuestran excelencia todos los días.
