Guest Experience, Financial Performance, and Operational Excellence:
•    Creates and sustains a positive guest experience by ensuring high service standards, strong interdepartmental coordination, and prompt resolution of service opportunities.
•    Builds, manages, and leads Association(s) operating and retail budgets while maintaining disciplined cost and labor controls.
•    Identifies and supports new revenue opportunities, business enhancements, and operational efficiencies that strengthen the guest experience and improve financial performance.
•    Uses operational insight and sound judgment to balance service delivery, financial stewardship, and execution of property priorities.

Quality Standards and Operational Efficiency:
•    Conducts regular inspections of units, buildings, and grounds to ensure property presentation, cleanliness, safety, and readiness support a positive guest experience.
•    Evaluates deficiencies involving team members, contractors, or physical conditions and determines the most effective, efficient, and sustainable solutions.
•    Monitors daily service levels and operational performance to improve consistency, reduce inefficiencies, and ensure timely corrective action.
•    Remains alert to service gaps, operational risks, and areas of concern, ensuring follow-through and accountability for resolution.

People First Leadership and Team Culture:
•    Develops, coaches, and holds department leaders accountable for performance, service execution, and alignment with operational priorities.
•    Provides ongoing guidance to direct reports on performance, development, decision-making, and job-related matters to build leadership capability and succession strength

•    Establishes clear expectations, reinforces accountability, and promotes collaboration across departments to support consistent execution and service excellence.

Team Member Engagement, Culture, and Community Involvement:
•    Champions team member engagement initiatives across the property, community, and region, including serving as a leader for the Grand Impact Committee.
•    Creates visibility and alignment through regular communication forums, including daily leadership stand-up meetings, department meetings, executive leadership meetings, and quarterly town halls.
•    Promotes a positive workplace culture through recognition, communication, and engagement efforts that strengthen morale, connection, and team member experience.
•    Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
•    Completes all required Company training and compliance courses as assigned and champions overall training efforts for team members.
•    Adheres to Company standards and maintains compliance with all policies and procedures.
•    Performs other related duties as assigned.