To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• 3+ years of experience in an HR or Employee Relations role, with a strong focus on employee relations and case management.
• Demonstrated experience with employee relations practices, including investigations, corrective action, performance management, and conflict resolution.
• Proven knowledge of investigation methodologies, including fact finding, evidence evaluation, credibility assessment, and disciplined documentation standards.
• Working knowledge of federal, state, and local employment laws and regulations, with experience applying them in real world workplace scenarios (e.g., EEO, retaliation, accommodations, leaves).
• Strong understanding of HR policies, procedures, and documentation standards, with experience ensuring consistent policy interpretation and application.
• Demonstrated risk awareness in employee relations decision making, including identifying matters that require escalation.
• Understanding of organizational culture principles, with experience applying ER practices that support engagement, trust, and consistency.
• Proven ability to manage a high volume of ER cases simultaneously, effectively prioritizing while maintaining quality, consistency, and timeliness.
• Experience producing clear and comprehensive ER documentation, including investigative notes, case summaries, and final recommendations.
• Strong written and verbal communication skills, with experience clearly presenting investigative findings and recommended actions to HR Business Partners and business leaders.
• Experience providing consultative guidance to HR Business Partners and leaders on non‑investigative ER concerns, including performance, conduct, and behavioral issues.
• Ability to analyze trends and patterns in ER data, identifying systemic issues and opportunities for proactive intervention.
• Experience collaborating cross functionally with Centers of Excellence, as appropriate.
• Experience facilitating ER related training for leaders and HR Business Partners, and contributing to projects focused on consistency and continuous improvement.
• Demonstrated sound judgment and discretion when handling sensitive and confidential employee matters.
• Commitment to continuous learning, with experience applying best practices to improve ER effectiveness and outcomes.
• Strong critical‑thinking and problem‑solving skills, applied across a wide range of employee relations scenarios.
• Intermediate proficiency with Microsoft Office applications, with experience using systems and tools to support case management and documentation.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s «America’s Greatest Workplaces for Parents & Families.» Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.